FAQ - Frequently Asked Questions
FAQ - frequently asked questions.
1. What should I do to register on your sales platform?
To register on our sales platform, you need to fill out the registration form, which is then verified. The verification time for the registration form may take up to 12 hours. After successful verification, an activation link is sent to your email provided during registration, along with a request to set a password.
2. What are the conditions to be able to make purchases on your sales platform?
You must:
- be a registered user
- run a business
- place an order for a minimum of 1500 PLN net (orders below this amount will not be processed)
3. When should I make the payment for the order?
After placing an order on our shopping platform, a confirmation of the order along with the order number, account number, bank, and the amount to be paid (when choosing the prepayment option) is sent to your email. We contact you by phone to confirm the order and then send a pro forma invoice for payment. Additionally, the order is forwarded to the warehouse for packing. It may happen that the item is out of stock or has been damaged; in this case, we contact the customer again to make corrections to the order and send the final pro forma invoice for the order. The goods are shipped after the funds are credited to the account or after sending the transfer confirmation.
The second payment option is cash on delivery, where we operate practically the same, except that payment occurs upon receipt of the goods.
Goods are shipped within 24 - 48 hours depending on the size of the order.
4. Are the prices I see after logging in the final prices?
The prices after logging in are not final prices. Each new customer is assigned to a starting price group, which changes depending on the quantities ordered during the month. If monthly purchases increase, the customer is moved to a higher group and the prices are lower.
5. What quantities do I need to order to get a larger discount?
Our platform has discount thresholds and rules for obtaining them.
|
GROUP I |
GROUP II |
GROUP III |
|
up to 5 thousand. |
5 - 15 thousand. |
over 15 thousand. |
|
low prices |
lower prices |
lowest prices |
Depending on the purchases made, the discount threshold is established; in each discount threshold, prices are different. By making higher purchases, you gain access to the next discount threshold, and consequently lower prices.
Verification of discount thresholds is done at the end of each month. To remain in a given discount group, you must make purchases within the range you are in.
If purchases decrease, the discount group will be changed to a lower one.
Discount Group I is the starting group, and we begin verification of your purchases in a given month from it.
After logging in, you will see what discounts are available for specific products. As purchases increase, discounts will be larger and prices lower.
6. What are the shipping costs for the ordered goods?
We ship goods:
1. JAS Freight - 100 PLN net / pallet
2. Courier for smaller orders up to 30 kg - 22 PLN net / package
7. What forms of proof of purchase can I receive for the purchased goods?
At the customer's request, we can issue a receipt or VAT invoice.
8. Is the price next to the product the price including delivery costs?
No, it is the price of the product itself specified in net and gross value. The delivery fee is added in the final phase of the order and is visible in the cart
9. Are the prices I see net or gross?
The prices visible next to the goods are net prices; the gross price is below.
10. Can I pick up the goods I ordered in person at the company's headquarters?
Yes, goods can be picked up at our company headquarters in Przemyśl, at ul. Lwowska 160 by prior appointment.
11. Do you send free samples of your products?
No, we do not send free samples.
12. I logged in but do not see prices on the sales platform, what should I do?
Please contact the technical department: tel. 16 678 0309 ext. 5.
13. Where can I find the catalog of Gallus, Passion Gold Professional, Onyx products?
Our catalog in digital form is available online at - click to see the catalog.
14. How can I contact your sales representatives to ask about order details?
Our sales department operates from Monday to Friday from 8:00 AM to 4:00 PM.
Sales Representative: Monika +48 720 818 882
Sales Representative: Joanna +48 690 811 005
15. What do the parentheses in the product name mean?
The parentheses in the product name indicate the number of pieces in a carton/package, making it easier to determine the number of pieces in full cartons.
16. Can I make retail purchases on your shopping platform?
No, only wholesale purchases can be made on the sales platform. For retail purchases, we invite you to our retail store sklep.euduco.com
17. I forgot my password, how can I recover it?
In case of losing or forgetting your password, the system allows for automatic recovery.
1. In the login window, click below "I don't remember my password".
2. Then it will take you to the next step of recovery, where you enter your email with which you log into the system, check the reCaptcha that you are not a robot and click next.
3. The system will automatically send a link to the provided email with the option to change the password to a new one.
18. How can I change my login password for the sales platform?
You can change your login password in the customer area. To do this, you need to:
1. Log in to your customer area panel.
2. Click on the menu on the right side "My data"
3. Enter your current password and then below provide a new password, confirm it, and click "Change password". The system will automatically change the password to the new one.
19. I forgot my login, what should I do?
Please contact the technical department: tel. 16 678 0309 ext. 5
20. How to change address or delivery information?
We change address data in the customer area by clicking on "Addresses of the contractor's branch" on the right side of the menu.
Then we click on "edit" and change to the address where we want to receive the ordered goods. It is possible to add additional addresses with contractor branches. In this case, we click on "Add contractor branch address" and fill in the addresses and save the changes. All addresses will be displayed to us in the final phase of the order, when finalizing the order in the cart. We select the desired shipping address from the list.
